A good aircon repair company inspects the unit before it quotes, explains the fault in plain words, gives a written quote before any work starts, uses quality parts, and backs the repair with a written warranty. Before you book, check nine things: diagnosis first, upfront pricing, brand experience, warranty, parts, response time, credentials, reviews you can verify, and honest advice on repair versus replacement.
Key takeaways
- Get a diagnosis and a written quote before any work begins. Do not accept a price over the phone for a fault nobody has seen.
- Ask what the repair warranty covers and for how long, in writing.
- Be careful with a technician who pushes a gas top-up, chemical wash or a new compressor without showing you the reason.
- A good company will tell you when repair is not worth it, such as a 10-year-old unit that keeps breaking down.
- Check that the company has a real name, phone number and address you can contact after the job.
The 9 checks before you hire an aircon repair company
1. They inspect before they quote
A proper repair starts with an inspection of refrigerant levels, coils, electrical circuits, fan motor and filters. A price quoted over the phone for a fault nobody has seen is a guess. Ask: “What will you check before you give me a price?”
2. The quote is written and given before work starts
You should get a clear explanation of the fault and a quote you can say no to. Ask for the price in writing or by message, with parts and labour listed. Ask: “Is there a fee for the inspection, and is it deducted if I go ahead?”
3. They know your brand
Most repair companies cover the common brands, including Daikin, Mitsubishi Electric, Panasonic, LG and Samsung. Brand knowledge matters for error codes and parts. Ask: “How often do you repair my brand and model?”
4. The repair has a written warranty
A repair with no warranty means you pay twice if the fault returns. Ask for the length and what it covers: labour only, or parts too. Our repair page states a 60-day quality warranty. [CONFIRM: what our 60-day repair warranty covers and excludes.] Ask: “If the same fault comes back, what happens and what do I pay?”
5. They use quality parts and tell you what they fit
Ask whether parts are new, which brand they are, and whether the part has its own warranty. Keep the old part if you want to see it. Ask: “Are these original or compatible parts?”
6. They respond quickly and are open when you need them
An aircon that fails on a hot night needs a fast response. Check opening hours and whether same-day appointments are possible. We are open Monday to Saturday, 08:30 to 22:00, and offer same-day appointments.
7. You can verify who they are
Check for a real company name, a phone number that works, an email and an address, not only a mobile number. Ask which credentials the technicians hold.
8. Their reviews are real and recent
Look for reviews on Google with names, dates and detail, not just star ratings. Be careful of pages that show only perfect reviews with no source. [ADD: link to our Google reviews.]
9. They give honest advice, including “do not repair this”
A good company will tell you when repair is not worth the cost. If a unit is over 10 years old and keeps breaking, replacement can cost less over time. See aircon repair vs replacement in Singapore.
Red flags: when to walk away
| Red flag | Why it matters | What to do |
|---|---|---|
| A fixed price over the phone, with no inspection | The real fault may be different | Ask for an inspection and a written quote first |
| “Your compressor is dead” with no test or evidence | The compressor is the costliest part, so the diagnosis should be proven | Ask to be shown the readings or test result, and get a second opinion |
| Gas top-up offered every time | Refrigerant does not get used up. A unit that needs repeated top-ups has a leak | Ask where the leak is and for the repair, not another top-up |
| Price goes up after the technician starts | The quote was not clear | Agree the price in writing before work begins |
| Pressure to decide on the spot | You cannot compare or check | Take the quote and decide later |
| No warranty, or only a verbal one | You pay again if the fault returns | Ask for it in writing |
| No company name, address or invoice | You cannot follow up | Use a company you can contact |
| Very low price to “come and see” | A low visit fee can be made up later through add-ons | Ask what the visit includes |
See our guide on aircon gas top-up to understand when it is really needed.
Questions to ask before you book a repair
Copy this list and ask each company the same questions, so you can compare answers.
- What will you check before you give me a price?
- Is there an inspection or call-out fee, and is it deducted if I go ahead?
- Will you give me a written quote before you start work?
- Can you tell me the likely cause in plain words, and show me the faulty part?
- Are the parts new, and are they original or compatible?
- What warranty do you give on the repair, for how long, and does it cover parts and labour?
- How soon can someone come, and are you open on Sundays and public holidays?
- How long will the repair take? (Most common repairs can be done in one visit of about 60 to 90 minutes at our company.)
- Who do I contact if the fault returns?
- If the unit is old, will you tell me honestly whether to repair or replace it?
We explain the fault and give a no-obligation repair quote after inspection. See our aircon repair page.
Repair or replace: what the quote should tell you
A good repair company helps you decide, instead of repairing at any cost. Ask yourself these questions when the quote arrives:
- How old is the unit? Our repair page suggests considering replacement when a unit is over 10 years old and needs frequent repairs.
- How often has it failed? Repeated faults in a year point to a unit near the end of its life.
- What is the most expensive part? A compressor repair on an old unit can approach the price of a new one.
- Is the unit efficient? Newer inverter models use less power, which lowers your bill.
If the quote for a repair is a large share of the cost of a new unit, ask for a quote for replacement too. Our guide to aircon repair vs replacement in Singapore explains how to decide, and our aircon installation service covers new units.
How our aircon repair works
Here is how we work, so you can compare it with any company you are considering. Full details are on our aircon repair page.
- Inspection. We check refrigerant levels, coils, electrical circuits, fan motors and filters.
- Explanation and quote. We explain the issue and give a no-obligation repair quote after the inspection.
- Repair. We carry tools and parts for most jobs and aim to finish on the first visit, which usually takes 60 to 90 minutes for common repairs.
- Testing. We test cooling performance, airflow and thermostat accuracy.
- Advice. We give maintenance advice to help prevent the problem from returning.
Common faults and what they can mean
| Symptom | Possible causes |
|---|---|
| Not cooling properly | Low refrigerant, dirty coils or a compressor fault |
| Water leaking | Frozen evaporator coil, or a blocked drain |
| Strange noises | Worn fan motor or loose internal parts |
| Will not turn on | Power source, or internal fuses |
| Freezing up | Restricted airflow or a refrigerant problem |
Other signs to book a repair: warm air, the unit switching on and off unexpectedly, a musty smell and a sudden rise in your electricity bill.
We repair Daikin, Mitsubishi Electric, Panasonic, LG, Samsung and other major brands, for homes and businesses. We offer same-day appointments, and a 60-day quality warranty on repairs. Call +65 87710850 (Mon to Sat, 08:30 to 22:00).
See our guides on aircon leaking water and aircon refrigerant leaks.
Frequently asked questions
How do I choose a good aircon repair company in Singapore?
Check that they inspect before quoting, give a written quote before work starts, offer a written warranty, use quality parts, respond quickly, can be verified and give honest advice on repair versus replacement.
How much does aircon repair cost in Singapore?
It depends on the fault, the complexity of the repair and the brand. A good company gives a clear quote after inspecting the unit.
Should I pay for an inspection before a repair?
It depends on the company. Ask whether there is an inspection fee and whether it is deducted from the repair if you go ahead.
How do I know if a technician is overcharging me?
Get a written quote with parts and labour listed, ask what each part does, and get a second quote for any large repair, such as a compressor.
What warranty should an aircon repair have?
Ask for a written warranty that says how long it lasts and whether it covers parts and labour. Our repair page states a 60-day quality warranty.
How long does an aircon repair take?
Most common repairs take about 60 to 90 minutes if the technician has the part. Complex faults can take longer.
Is it better to repair or replace an old aircon?
Consider replacement when a unit is over 10 years old and needs frequent repairs. Ask for both quotes and compare. See repair vs replacement.
Do you offer same-day aircon repair?
Yes, we offer same-day appointments across Singapore, subject to availability.
Which brands do you repair?
Daikin, Mitsubishi Electric, Panasonic, LG, Samsung and other major brands.
How do I book an aircon repair?
Call +65 87710850 (Mon to Sat, 08:30 to 22:00), email sales@aircon-service.sg or use the aircon repair page.
Next steps, related reading and sources
Book an inspection and quote. Tell us the brand, the fault and how long it has been happening. We will inspect the unit, explain the problem and give a no-obligation quote. Call +65 87710850 or see our aircon repair page. For regular care, see aircon servicing and aircon servicing in Singapore.
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